Can I cancel my order?
It depends on what stage of the ordering process in which you would like to cancel. If we have not started work on your order, then there is no charge. However, if your proof was created, a charge of $25 will be applied to your PayPal account. If you have given final approval of your proof and your order was sent to the printer, you CANNOT cancel your order. You will be responsible for full payment. Please note that refunds may take up to one full week before showing up on your credit card statement. Read More ...
Can I use professional photographs?
Yes, however you will need the professional photographer's approval. By submitting your photograph you are acknowledging that you have full rights to use the image and you agree to indemnify eml DESIGN from all actions, damages, losses, expenses, and liablilites associated with our possesion or reproduction of the image. Read More ...
Can you design a custom card just for me?
YES! We charge $35 for custom design work. The cost of the cards or labels will be applied on top of this base charge. Again, you will have 2 free proofs. Each additional proof comes with the $ 5.00 fee. Please email us for more information: emily@emldesign.com. Read More ...
Do you have adoption announcements?
Yes, any of our birth announcements' wording can be changed to announce the adoption of your little one. Just inform us when you place your order. This change is free of charge. Read More ...
Do you offer gift certificates?

Yes, they can be purchased through this link: Gift Certificates

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Do you require a minimum order?
Yes, our minimum order for cards is 25 cards. Our minimum order for labels is one package of 50. Read More ...
Do you ship orders outside the United States?
No, at this time we are only capable of shipping orders within the United States. Read More ...
I love one of your designs, but I would like to change.... Is that possible?
Yes. We offer customization of our products beyond wording and personal photographs. For each change you would like for our designs, a charge of $ 5.00 per change will be applied to your PayPal account. For example, if the wording is the color black and you would like to change it to brown, that would be one change for a cost of $ 5.00. You could also change the location of photographs, add photo spots, change background colors, etc... Each change, again, has a $ 5.00 fee. Please note, that some things cannot be changed. We will work with you on your request. Read More ...
What are panel cards?

Panel Cards:

 

Our announcements, invitations, and holiday cards are offered as panel cards. Panel cards come in many sizes: 4x6, 5x5, or 5x7. These cards are available as a flat, folded, or tri-folded card. Our 5x7 folded cards are either folded along the wide-side or along the short-side. The short-sided fold, called wide-format, opens to reveal a 14 inch panel. Tri-folds are only available in our 5x5 size, which when completely opened is 15 inches.

~ 90 - 110# cardstock depending on paper finish

~ Double-sided designs, features a design on the back of card, useful for more information and/or photographs

~ High-end Designer paper

~ Press printed using real liquid ink

~ Competitive pricing available

~ Minimum order is 25 cards and available in increments of 25 thereafter

~ Includes envelopes, a choice of white or parchment

 

Finishes Available:
~ Standard Smooth- Semi-gloss finish with a very smooth surface on 110# cardstock

~ Linen Texture- Matte finish with a "linen-like" hatching texture on 90# cardstock, our most POPULAR finish!

~ Pearl Finish- Pearlescent finish with a smooth surface on 110# cardstock, perfect for designs with a lot of white

~ Recycled- Matte finish with a smooth surface on 100# cardstock~ Some products offer an optional U/V finish, this adds a glossy coating that cannot be written on. This comes standard on our wedding invitations. These cards are slightly thicker with bolder colors. 

 

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What are photo cards?

Photo Cards:

 

In order to offer a very affordable option to our customers, we offer some designs as photo cards. Photo cards come in many sizes: 4x6, 4x8, 5x5, or 5x7. These cards are printed like a photograph. They are only offered as flat designs, and cannot be folded. They have the look and feel of a standard printed photograph.

~ Printed on Kodak professional Endura paper

~ Single-sized designs

~ Budget-friendly option 

~ Minimum order is 25 cards and available in increments of 5 thereafter

~ Includes white envelopes

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What format should I use to submit my photographs?

Our designs are digitally created and we prefer a digital image to include. Please submit your photograph in JPEG format. When taking your pictures, please have your camera on the highest setting to ensure at least a 300 dpi or higher. Do not crop your photo. If you would like a closer image, we can crop your photo for free. Our designs work best when the picture is submitted in it's orginial form. We can change your photograph to black and white or sepia for no charge. We do NOT recommend scanned images. However, if that is your only option, please scan your photo at 600 dpi.

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What forms of payment do you accept?
Our online shopping cart will transfer you to PayPal where you can pay using Visa, Mastercard, American Express, Discover, or your PayPal account. Read More ...
Will I receive a proof?
YES! You will receive an electronic proof via email before your order is sent to the printer. This is to ensure that there aren't any typographical or syntax errors. Any changes that you would like to request, do so by email. You have two free proofs. Additional proofs will be $5.00 each and charged to your PayPal account. Please review your proof very carefully before giving your final approval. Once approved, your order will be sent to the printer and cannot be changed. Read More ...